Innovación universitaria y calidad de la gestión académica - administrativa en universidades públicas
Palabras clave:
satisfacción estudiantil, calidad de gestión, innovación administrativa, innovación en procesos, innovación en productos
Resumen
Este estudio analiza la influencia de la innovación universitaria en la calidad de la gestión académica y administrativa, considerando la satisfacción estudiantil como variable mediadora. Se propuso un modelo estructural compuesto por tres dimensiones de innovación: Innovación administrativa, innovación de procesos e innovación en productos, las cuales se evaluaron respecto a su impacto sobre la satisfacción estudiantil y la calidad de la gestión académica y administrativa La investigación adoptó un enfoque cuantitativo, de diseño no experimental y alcance explicativo, aplicando el método PLS-SEM a una muestra de 420 estudiantes de universidades públicas del Perú. Los resultados confirman que las tres dimensiones de la innovación ejercen efectos directos, positivos y significativos sobre la satisfacción estudiantil, y que esta, a su vez, media parcialmente la relación entre innovación y calidad. El modelo explica el 26.2% de la varianza de la satisfacción y el 20% de la calidad de gestión, lo que evidencia una relación moderada entre los constructos. Estos hallazgos refuerzan la importancia de integrar estrategias de innovación institucional centradas en la experiencia estudiantil como vía para fortalecer la calidad universitaria y avanzar hacia modelos de excelencia sostenibles.
Citas
Abad, E., & González, M. (2021). Sustainable economic development in higher education institutions: A global analysis within the SDGs framework. Journal of Cleaner Production, 294, 126133. https://doi.org/10.1016/j.jclepro.2021.126133
Acer, M., & Kılıçoğlu, G. (2024). The examination of studies regarding quality in higher education: a bibliometric analysis. International Journal of Management in Education, 18(5), 426–452. https://doi.org/10.1504/IJMIE.2024.140899
Bernardo, A. B., Blanco, E., Tuero, E., & Núñez, J. C. (2025). Exploring the relationship between satisfaction and university dropout: A systematic review. Review of Education, 13(3). https://doi.org/10.1002/rev3.70112
Brodny, J., & Tutak, M. (2022). The Use of the Open Innovation Concept to Develop a Method to Improve Safety during the Mining Production Process: A Case Study of the Integration of University and Industry. Journal of Open Innovation: Technology, Market, and Complexity, 8(2), 75. https://doi.org/10.3390/joitmc8020075
Cheah, L. F., Cheng, M. Y., & Ngoo, Y. T. (2025). Quality Management and its Impact on Promoting Academics’ Innovation in Malaysian Higher Education. Asian Journal of University Education, 21(1), 227–239. https://doi.org/10.24191/ajue.v21i1.5675
Cohen, J. (1988). Statistical Power Analysis for the Behavioral Sciences (2nd ed.). Lawrence Erlbaum Associates. https://doi.org/10.1016/C2013-0-10517-X
Cronbach, L. J. (1951). Coefficient alpha and the internal structure of tests. Psychometrika, 16(3), 297–334. https://doi.org/10.1007/BF02310555
Dangaiso, P., & Tsvere, M. (2025). Linking service quality to academic achievement: student perspectives from a Zimbabwean public university. Cogent Education, 12(1). https://doi.org/10.1080/2331186X.2025.2533302
Duclos, D., Hurtado, J., Páez, J., Abusleme, R., Sobarzo, C., Muñoz, I., & Giakoni, F. (2022). Percepción de estudiantes universitarios sobre el currículo de Educación Física basado en competencias (University students’ perceptions of a physical education curriculum based in competences). Retos, 47, 547–556. https://doi.org/10.47197/retos.v47.94251
Espina, E. M. (2025). Gaps in the Digital Transformation of Public Health in Latin America. Ceniiac, 1, e0004. https://doi.org/10.64923/ceniiac.e0004
Fernández, O. G., Robledo, G. P., & Canova-Barrios, C. J. (2023). Nursing Student Satisfaction with Simulation Experiences and Environment. Salud, Ciencia y Tecnología - Serie de Conferencias, 2, 420. https://doi.org/10.56294/sctconf2023420
Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), 39–50. https://doi.org/10.1177/002224378101800104
Ganga, F., Abello, J. B., Viancos, P., Saéz, W., & Andrade, L. (2024). Dimensiones de la evaluación de universidades según escalas de valoración: Percepción de los expertos latinoamericanos. European Public & Social Innovation Review, 9, 1–22. https://doi.org/10.31637/epsir-2024-1679
García, F. J., Corell, A., Abella-García, V., & Grande, M. (2020). La evaluación online en la educación superior en tiempos de la COVID-19. Education in the Knowledge Society (EKS), 21, 26. https://doi.org/10.14201/eks.23086
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2022). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). In Quantitative Techniques for Business & Management Research (Third). SAGE Publications Inc. https://uk.sagepub.com/en-gb/eur/a-primer-on-partial-least-squares-structural-equation-modeling-pls-sem/book270548#contents
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135. https://doi.org/10.1007/s11747-014-0403-8
Hernández, R., & Mendoza, C. (2018). Metodología de la investigación. Las rutas cuantitativa, cualitativa y mixta (Vol. 10, Issue 18). Mc Graw Hill Educatión.
Joshi, A., Kale, S., Chandel, S., & Pal, D. K. (2015). Likert Scale: Explored and Explained. British Journal of Applied Science & Technology, 7(4), 396–403. https://doi.org/10.9734/BJAST/2015/14975
Kala, J. R., Wamba, S., & Tchoukoua, M. (2025). Knowledge management as an asset for operational processes in marginal healthcare centers. Information Technology & People, 38(1), 304–337. https://doi.org/10.1108/ITP-12-2022-0944
Kock, N. (2015). Common Method Bias in PLS-SEM. International Journal of E-Collaboration, 11(4), 1–10. https://doi.org/10.4018/ijec.2015100101
LAWSHE, C. H. (1975). A quantitative approach to content validity. Personnel Psychology, 28(4), 563–575. https://doi.org/10.1111/j.1744-6570.1975.tb01393.x
Lytras, M. D., Alkhaldi, A., & Malik, S. (2024). Transformative Leadership [TL] and Sustainable Innovation in Higher Education [HE]: Setting the Context. In Transformative Leadership and Sustainable Innovation in Education: Interdisciplinary Perspectives (pp. 211–229). Emerald Publishing Limited. https://doi.org/10.1108/978-1-83753-536-120241014
Medina, R. H. (2025). AI-Assisted Teaching in Higher Education: Challenges and Opportunities. Ceniiac, 1, e0003. https://doi.org/10.64923/ceniiac.e0003
Migdadi, M. M. (2021). Knowledge management, customer relationship management and innovation capabilities. Journal of Business & Industrial Marketing, 36(1), 111–124. https://doi.org/10.1108/JBIM-12-2019-0504
Nga, D. T., Thu, D. T. K., & Huyen, N. T. T. (2025). Comprehensive Analysis of Teachers’ Creativity Based on Scopus Data. International Journal of Learning, Teaching and Educational Research, 24(9), 671–693. https://doi.org/10.26803/ijlter.24.9.33
Nitzl, C., Roldan, J. L., & Cepeda, G. (2016). Mediation analysis in partial least squares path modeling. Industrial Management & Data Systems, 116(9), 1849–1864. https://doi.org/10.1108/IMDS-07-2015-0302
Noroño Sánchez, J. G. (2025). How Entrepreneurs Perceive Technology in the Digital Era: From Aversion to Adoption. Ceniiac, 1, e0002. https://doi.org/10.64923/ceniiac.e0002
Nunnally, J. C., & Bernstein, I. H. (1994). Psychometric Theory (3rd ed.). McGRAW-HILL Inc.
OECD. (2021). Education at a Glance 2021: OECD Indicators. OECD Publishing. https://doi.org/10.1787/b35a14e5-en
Pardo, S., Aristizábal, D., Cabrera, P., Osuna, I., & Muñoz, A. (2025). Navigating higher education during COVID-19: a systematic review and meta-analysis of NPS and customer experience in technological adoption. Humanities and Social Sciences Communications, 12(1), 1087. https://doi.org/10.1057/s41599-025-05474-8
Patil, S. R., & Kulkarni, S. S. (2023). NAAC Student Satisfaction Survey: A Reliable and Effective Instrument for Institutional Quality Assurance. Journal of Engineering Education Transformations, 36(S2), 450–455. https://doi.org/10.16920/jeet/2023/v36is2/23069
Rodriguez, P, (2025). How Social Media Drives Innovation in Digital Marketing. Ceniiac, 1, e0005. https://doi.org/10.64923/ceniiac.e0005
Popescu, C. R. Gh., & Verma, R. R. (2025). Quality Education to Meet the Sustainable Development Goals. In Sustainable Management Practices for Employee Retention and Recruitment (pp. 233–242). IGI Global. https://doi.org/10.4018/979-8-3693-8679-8.ch011
Ringle, C. M., Wende, S., & Becker, J.-M. (2024). SmartPLS 4 (4.1.0.3). https://www.smartpls.com
Salinas, D. E., Mejia, C., Da Silva, A. C., & Garay, C. L. (2020). Going beyond traditional approaches on industrial engineering education. 2020 IEEE Frontiers in Education Conference (FIE), 1–8. https://doi.org/10.1109/FIE44824.2020.9273891
Souza Soares de Quadros, M. R. (2019). Satisfacción estudiantil con la infraestructura educativa en São Luís-Maranhão (Brasil). PUBLICACIONES, 49(5), 191–208. https://doi.org/10.30827/publicaciones.v49i5.10755
Tight, M. (2020). Student retention and engagement in higher education. Journal of Further and Higher Education, 44(5), 689–704. https://doi.org/10.1080/0309877X.2019.1576860
UNESCO. (2021). Reimagining our futures together: a new social contract for education. UNESCO. https://doi.org/10.54675/ASRB4722
UNESCO. (2023). UNESCO’s handbook for ethical conduct: how we shape and safeguard our ethical commitments. UNESCO. https://unesdoc.unesco.org/ark:/48223/pf0000386038
Yap, X. Y., John, S., Wider, W., Sam, T. H., & Vasudevan, A. (2023). Exploring the influential factors of university students’ satisfaction with online learning during the COVID-19 pandemic in malaysia: A cross-sectional study. Humanities and Social Sciences Letters, 11(4), 427–439. https://doi.org/10.18488/73.v11i4.3563
Acer, M., & Kılıçoğlu, G. (2024). The examination of studies regarding quality in higher education: a bibliometric analysis. International Journal of Management in Education, 18(5), 426–452. https://doi.org/10.1504/IJMIE.2024.140899
Bernardo, A. B., Blanco, E., Tuero, E., & Núñez, J. C. (2025). Exploring the relationship between satisfaction and university dropout: A systematic review. Review of Education, 13(3). https://doi.org/10.1002/rev3.70112
Brodny, J., & Tutak, M. (2022). The Use of the Open Innovation Concept to Develop a Method to Improve Safety during the Mining Production Process: A Case Study of the Integration of University and Industry. Journal of Open Innovation: Technology, Market, and Complexity, 8(2), 75. https://doi.org/10.3390/joitmc8020075
Cheah, L. F., Cheng, M. Y., & Ngoo, Y. T. (2025). Quality Management and its Impact on Promoting Academics’ Innovation in Malaysian Higher Education. Asian Journal of University Education, 21(1), 227–239. https://doi.org/10.24191/ajue.v21i1.5675
Cohen, J. (1988). Statistical Power Analysis for the Behavioral Sciences (2nd ed.). Lawrence Erlbaum Associates. https://doi.org/10.1016/C2013-0-10517-X
Cronbach, L. J. (1951). Coefficient alpha and the internal structure of tests. Psychometrika, 16(3), 297–334. https://doi.org/10.1007/BF02310555
Dangaiso, P., & Tsvere, M. (2025). Linking service quality to academic achievement: student perspectives from a Zimbabwean public university. Cogent Education, 12(1). https://doi.org/10.1080/2331186X.2025.2533302
Duclos, D., Hurtado, J., Páez, J., Abusleme, R., Sobarzo, C., Muñoz, I., & Giakoni, F. (2022). Percepción de estudiantes universitarios sobre el currículo de Educación Física basado en competencias (University students’ perceptions of a physical education curriculum based in competences). Retos, 47, 547–556. https://doi.org/10.47197/retos.v47.94251
Espina, E. M. (2025). Gaps in the Digital Transformation of Public Health in Latin America. Ceniiac, 1, e0004. https://doi.org/10.64923/ceniiac.e0004
Fernández, O. G., Robledo, G. P., & Canova-Barrios, C. J. (2023). Nursing Student Satisfaction with Simulation Experiences and Environment. Salud, Ciencia y Tecnología - Serie de Conferencias, 2, 420. https://doi.org/10.56294/sctconf2023420
Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), 39–50. https://doi.org/10.1177/002224378101800104
Ganga, F., Abello, J. B., Viancos, P., Saéz, W., & Andrade, L. (2024). Dimensiones de la evaluación de universidades según escalas de valoración: Percepción de los expertos latinoamericanos. European Public & Social Innovation Review, 9, 1–22. https://doi.org/10.31637/epsir-2024-1679
García, F. J., Corell, A., Abella-García, V., & Grande, M. (2020). La evaluación online en la educación superior en tiempos de la COVID-19. Education in the Knowledge Society (EKS), 21, 26. https://doi.org/10.14201/eks.23086
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2022). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). In Quantitative Techniques for Business & Management Research (Third). SAGE Publications Inc. https://uk.sagepub.com/en-gb/eur/a-primer-on-partial-least-squares-structural-equation-modeling-pls-sem/book270548#contents
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135. https://doi.org/10.1007/s11747-014-0403-8
Hernández, R., & Mendoza, C. (2018). Metodología de la investigación. Las rutas cuantitativa, cualitativa y mixta (Vol. 10, Issue 18). Mc Graw Hill Educatión.
Joshi, A., Kale, S., Chandel, S., & Pal, D. K. (2015). Likert Scale: Explored and Explained. British Journal of Applied Science & Technology, 7(4), 396–403. https://doi.org/10.9734/BJAST/2015/14975
Kala, J. R., Wamba, S., & Tchoukoua, M. (2025). Knowledge management as an asset for operational processes in marginal healthcare centers. Information Technology & People, 38(1), 304–337. https://doi.org/10.1108/ITP-12-2022-0944
Kock, N. (2015). Common Method Bias in PLS-SEM. International Journal of E-Collaboration, 11(4), 1–10. https://doi.org/10.4018/ijec.2015100101
LAWSHE, C. H. (1975). A quantitative approach to content validity. Personnel Psychology, 28(4), 563–575. https://doi.org/10.1111/j.1744-6570.1975.tb01393.x
Lytras, M. D., Alkhaldi, A., & Malik, S. (2024). Transformative Leadership [TL] and Sustainable Innovation in Higher Education [HE]: Setting the Context. In Transformative Leadership and Sustainable Innovation in Education: Interdisciplinary Perspectives (pp. 211–229). Emerald Publishing Limited. https://doi.org/10.1108/978-1-83753-536-120241014
Medina, R. H. (2025). AI-Assisted Teaching in Higher Education: Challenges and Opportunities. Ceniiac, 1, e0003. https://doi.org/10.64923/ceniiac.e0003
Migdadi, M. M. (2021). Knowledge management, customer relationship management and innovation capabilities. Journal of Business & Industrial Marketing, 36(1), 111–124. https://doi.org/10.1108/JBIM-12-2019-0504
Nga, D. T., Thu, D. T. K., & Huyen, N. T. T. (2025). Comprehensive Analysis of Teachers’ Creativity Based on Scopus Data. International Journal of Learning, Teaching and Educational Research, 24(9), 671–693. https://doi.org/10.26803/ijlter.24.9.33
Nitzl, C., Roldan, J. L., & Cepeda, G. (2016). Mediation analysis in partial least squares path modeling. Industrial Management & Data Systems, 116(9), 1849–1864. https://doi.org/10.1108/IMDS-07-2015-0302
Noroño Sánchez, J. G. (2025). How Entrepreneurs Perceive Technology in the Digital Era: From Aversion to Adoption. Ceniiac, 1, e0002. https://doi.org/10.64923/ceniiac.e0002
Nunnally, J. C., & Bernstein, I. H. (1994). Psychometric Theory (3rd ed.). McGRAW-HILL Inc.
OECD. (2021). Education at a Glance 2021: OECD Indicators. OECD Publishing. https://doi.org/10.1787/b35a14e5-en
Pardo, S., Aristizábal, D., Cabrera, P., Osuna, I., & Muñoz, A. (2025). Navigating higher education during COVID-19: a systematic review and meta-analysis of NPS and customer experience in technological adoption. Humanities and Social Sciences Communications, 12(1), 1087. https://doi.org/10.1057/s41599-025-05474-8
Patil, S. R., & Kulkarni, S. S. (2023). NAAC Student Satisfaction Survey: A Reliable and Effective Instrument for Institutional Quality Assurance. Journal of Engineering Education Transformations, 36(S2), 450–455. https://doi.org/10.16920/jeet/2023/v36is2/23069
Rodriguez, P, (2025). How Social Media Drives Innovation in Digital Marketing. Ceniiac, 1, e0005. https://doi.org/10.64923/ceniiac.e0005
Popescu, C. R. Gh., & Verma, R. R. (2025). Quality Education to Meet the Sustainable Development Goals. In Sustainable Management Practices for Employee Retention and Recruitment (pp. 233–242). IGI Global. https://doi.org/10.4018/979-8-3693-8679-8.ch011
Ringle, C. M., Wende, S., & Becker, J.-M. (2024). SmartPLS 4 (4.1.0.3). https://www.smartpls.com
Salinas, D. E., Mejia, C., Da Silva, A. C., & Garay, C. L. (2020). Going beyond traditional approaches on industrial engineering education. 2020 IEEE Frontiers in Education Conference (FIE), 1–8. https://doi.org/10.1109/FIE44824.2020.9273891
Souza Soares de Quadros, M. R. (2019). Satisfacción estudiantil con la infraestructura educativa en São Luís-Maranhão (Brasil). PUBLICACIONES, 49(5), 191–208. https://doi.org/10.30827/publicaciones.v49i5.10755
Tight, M. (2020). Student retention and engagement in higher education. Journal of Further and Higher Education, 44(5), 689–704. https://doi.org/10.1080/0309877X.2019.1576860
UNESCO. (2021). Reimagining our futures together: a new social contract for education. UNESCO. https://doi.org/10.54675/ASRB4722
UNESCO. (2023). UNESCO’s handbook for ethical conduct: how we shape and safeguard our ethical commitments. UNESCO. https://unesdoc.unesco.org/ark:/48223/pf0000386038
Yap, X. Y., John, S., Wider, W., Sam, T. H., & Vasudevan, A. (2023). Exploring the influential factors of university students’ satisfaction with online learning during the COVID-19 pandemic in malaysia: A cross-sectional study. Humanities and Social Sciences Letters, 11(4), 427–439. https://doi.org/10.18488/73.v11i4.3563
Publicado
2026-04-29
Cómo citar
Rodríguez Cabrera, J. D., Espina Romero, L., & Tuesta Vila, J. (2026). Innovación universitaria y calidad de la gestión académica - administrativa en universidades públicas. Revista Venezolana De Gerencia, 31(15), e31e1526. Recuperado a partir de https://produccioncientifica.luz.edu.ve/index.php/rvg/article/view/45498
Sección
Artículos
Esta obra está bajo licencia internacional Creative Commons Reconocimiento-NoComercial-CompartirIgual 4.0.
.png)
