Putra Barusman, A. R. and Putri Rulian, E. (2020) “Customer Satisfaction and Retention and its impact on Turism in Hotel Industry”, Utopía y Praxis Latinoamericana, 25(1), pp. 117-126. Available at: https://produccioncientifica.luz.edu.ve/index.php/utopia/article/view/31823 (Accessed: 31October2025).